Job Description

Four Seasons Job Responsibilities

General:

• Executes all tasks assigned by his/her superiors.
• Demonstrates a high degree of standards awareness; promotes teamwork and acts as a role model.
• Attends all scheduled training sessions.
• Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
• Adheres to the hotel's code of conduct and grooming & hygiene standards.
• Is seen as working hands-on, assists colleagues during busy periods; walks the talk.
• Actively participates in briefings and meetings.
• Maintains a clean and orderly work area and promotes a safe working environment.
• Performs any other cognate duties as and when required.

Departmental:

• Greets and welcomes guests in a friendly, professional, and courteous manner.
• Manages reservations, guest arrivals, waiting lists, and table allocations efficiently.
• Escorts guests to their tables and presents menus where applicable.
• Acts as host/hostess within the outlet and creates a positive first and lasting impression.
• Coordinates with managers and service staff to ensure smooth guest flow and optimal table utilization.
• Provides genuine hospitality and recognition while promoting hotel services and products.
• Possesses a good knowledge of restaurant menus, promotions, outlet operations, and hotel events.
• Anticipates guest needs, offers assistance, and ensures guest satisfaction throughout the dining experience.
• Handles guest inquiries, requests, and concerns professionally and promptly.
• Takes ownership of guest feedback and follows up to ensure concerns are resolved satisfactorily.
• Maintains guest preference records and assists in compiling guest history.
• Ensures the reception, entrance, and waiting areas are clean, organized, and welcoming at all times.
• Assists in maintaining reservation systems and accurate guest records.
• Supports other Food & Beverage outlets when required and responds positively to operational needs.

Special Requirements

• Has 1-2 years of relevant experience in 5-star hotels/resorts or reputable stand-alone restaurants.
• Possesses excellent communication, interpersonal, and organizational skills.
• Demonstrates strong English language proficiency; additional languages are an advantage.
• Has a professional appearance and positive attitude.
• Possesses aptitude and upward mobility.
• Technical education in Hospitality Management is preferred.
• Knowledge of restaurant reservation systems is preferred.
• Demonstrates strong guest relations and problem-solving abilities.

Compliance Policies

• Grooming Policy
• Confidentiality Agreement
• Policy Against Harassment
• Electronic Systems Policy
• Code of Business Conduct and Ethics
• Employee Handbook Acknowledgement Form

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